DATA PROTECTION NOTICE
PRIVACY & COOKIES POLICY
This policy forms part of our Terms and Conditions.
Please do not submit any personal information to us if you are below 18 years of age.
DATA WE COLLECT
- Billing Information (name, address, email address, telephone number but NOT card details)
- Delivery Information (name, address, email address, telephone number and any special notes)
- Email Address
- Telephone Number(s)
We may collect and store data about your usage of our website including contact preferences, messages you post to the website, non-personal data submitted via forms (e.g. ‘supply for parties/special events’, ‘contact us’, ‘competitions’) and your response to emails we send.
We use Google Analytics to analyse site usage (e.g. how our users arrive at our site, what they do on the site, what browser they are using and on what operating system etc) in order to improve the user experience. This data is not tied to personally identifiable information.
We may use social buttons (e.g. Facebook ‘Like’, Twitter, Google+1 etc) to enable users to share or bookmark our web pages. Scripts from domains outside of hurstbrewery.co.uk are used in order to implement these buttons and connect them to the relevant external sites. Users of social sites should be aware that they are likely to be collecting data on what you are doing throughout the internet. Please refer to the individual social sites for further details.
We may use external web services on hurstbrewery.co.uk to display content within our web pages, for example YouTube for videos. As with the social buttons we cannot prevent these external domains from collecting information on your usage of embedded content.
Some of the emails we send contain tracking to help us monitor the relevance of the content, so we can improve emails in future. You can change your email preferences using the links in the email footer.
In order to process payments online we require the billing address for the credit card used and our external payment provider, SqureUp, requires your credit card details (see section “How We Use Your Data” below).
We store information about you using cookies (files which are sent by us to your computer or other access device) which we can access when you visit our site in future. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.
If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at www.aboutcookies.org.
- not use this site, or
- delete our cookies having visited the site, or
- browse the site using your browser’s anonymous usage setting.
We use a session cookie to automatically log you in and to remember any shopping basket contents. For more information on session cookies visit: http://www.allaboutcookies.org/cookies/session-cookies-used-for.html.
HOW WE USE YOUR DATA
The data we gather enables us to provide you with access to our complete website, fulfil any orders for goods you have placed and to understand your needs and provide you with a better service. We may use your data to ask for your views on our services or to notify you about important changes or developments to the website or our services.
Where you have consented, we may use your data to:
- Inform you of other Hurst Brewery products and services which may be of interest to you
- Keep you up-to-date with the latest competitions, news and events
- Send you promotional offers
SquareUp is our external payment provider. We require the billing address of the credit card you use so that we can pass this to SquareUp who checks the address against the cardholder’s details for security purposes. The transaction takes place outside of this website, on SquareUp’s secure server. We do not store credit card details on our server.
We may use your billing details (address, email, telephone number) to contact you regarding payments e.g. for an outstanding invoice or failed transaction.
You have the opportunity to opt in or out of Hurst Brewery email communications. If at any stage you wish no longer to receive any emails from us you can change your preferences via the links at the bottom of the email footer. Some emails are sent from traditional platforms such as Outlook which don’t have the facility to add automated opt-out methods, if you receive an email from Hurst Brewery that does not contain an opt out link you can reply requesting to opt out and we will process your request in a timely manner.
OUR DISCLOSURE OF YOUR DATA
We do not sell or rent any personally identifiable information about you to any third party.
If our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
CONTROL OF YOUR PASSWORD
The security of passwords is the responsibility of the registrant. You may not disclose your password to any third parties nor share it with any third parties.
If you lose control of your password, you may lose control over your personally identifiable information and may be subject to legally binding actions taken on your behalf.
Therefore, if your password has been compromised for any reason, you should immediately change your password. This can be done in the Edit tab of ‘Your Account’ page, which is accessible via the login panel in the site’s header.
If you forget your password you can reset it using the link in the login panel. We may suspend or cancel your registration if you breach of our terms and conditions.
REVIEWING AND CHANGING YOUR PERSONAL DATA
At any time you can review, delete or amend the data you submitted during registration by visiting the ‘My Account’ section of the site.
This is accessible via the login panel in the site’s header. If you need help please contact us directly via the Contact page.
At any time you can ask to see and have removed any information that we have stored on you, though we reserve the right to charge for this service.
If you would like your personal information removed please contact us, however note that such data cannot be completely removed due to technical constraints and the fact that we back up our systems.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We do not use encryption (such as SSL) or firewalls to further protect the information as it travels across the Internet. You should be aware that “perfect security” does not exist on the Internet.
Telephone: 07866 438953